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I requested a payment 2 days ago and I haven't received it

Discussion in 'General Support' started by luisalex96, Mar 28, 2016.

  1. luisalex96

    luisalex96 Member

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    Hello,

    I requested a payment on Saturday at 11 am, but haven't received it yet, I have read that payments are made in 24 hours or less but it's more than 24 hours since I requested the payment and I want to know, Is it normal? or what's happening? this is happening again :(

    Thanks!
     
  2. KenBrace

    KenBrace Well-Known Member Administrator

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    Yes, this has actually become a bit more common. Our max time for payment processing should be moved up to 48 hours or less since it can sometimes take that long. We'll update our FAQ.

    Sorry for the confusion.
     
  3. luisalex96

    luisalex96 Member

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    Thanks for answer!! , yes should modify that in order to avoid confusion :)
     

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