1. If you can't use the support forum then you can contact the admin for support via "kenbrace@live.com".

Can't Log In at Skin Care Forum.

Discussion in 'General Support' started by Jasmin Cottontail, Oct 12, 2016.

  1. Jasmin Cottontail

    Jasmin Cottontail Active Member

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    Hi! I'm having a problem logging in with Skin Care Forum. I tried signing up and I was able to verify it through e-mail but then whenever I try logging in, it says that I need to reset my password which I did several times and wasn't able to. It only sends me a link on where to reset my password however, every time I click the link, it says that it was invalid and I should request for another link which is going on a loop and it is frustrating :(

    Here is the screenshot:

    Error.png Error.png
     
  2. KenBrace

    KenBrace Well-Known Member Administrator

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    I'm sorry you are experiencing issues. However, there isn't much that can be done from our end. We don't own the site so we have as much control over it as you do. Your best bet is to contact the owner of the forum either via his/her site or via their account here at The Forum Wheel.
     
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  3. talk2me

    talk2me Well-Known Member

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    I am able to login and also made a few posts there. I am using the same password offered through mail. I tried to change it but I could not. Anyway it's working for me.
     
  4. Jasmin Cottontail

    Jasmin Cottontail Active Member

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    I see. I'll just try to log in again or request a password reset. No worries :) Thank you!
     
  5. Jasmin Cottontail

    Jasmin Cottontail Active Member

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    Did they provide you a password after you've registered? I wasn't able to find one in my e-mail or the one's that they've sent me. I just did try to reset my password which wouldn't work for some reasons.
     
  6. talk2me

    talk2me Well-Known Member

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    They sent me a link to generate password. When I clicked on the link it automatically generated a new password which I could not change anyway. I am using the same password.
     
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  7. Jasmin Cottontail

    Jasmin Cottontail Active Member

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    I actually did the same thing. Did you request for it or they automatically send it to your e-mail right after signing up? They also send me a link to reset a password which I haven't used or created and it keeps on telling me the link is invalid. It's really frustrating :(
     
  8. pwarbi

    pwarbi Well-Known Member

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    This might be best answered by @dveight to be honest?
     
  9. Jasmin Cottontail

    Jasmin Cottontail Active Member

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    Is he the owner of the said forum?
     
  10. pwarbi

    pwarbi Well-Known Member

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    They certainly are, so maybe it might be worth dropping them a quick message if your still struggling. I signed up and it worked fine for me so maybe you've just been unlucky?

    I'm sure you'll get it sorted soon enough, and I'll see you on there sooner rather than later.
     
  11. Jasmin Cottontail

    Jasmin Cottontail Active Member

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    Ok I think I'll just give him a quick message regarding my concern because up to now I still can't log in on their website.

    Yes, I'll see you there hopefully early next week it will be resolved. Thank you! Cheers :)
     
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  12. talk2me

    talk2me Well-Known Member

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    No, it was auto generated. It is something too complex to remember but I am not able to change the password.

    As a suggestion just try clearing your cookies and do it again. In some case it worked but not so sure about it. But you can try it, there's no harm. If you are sure that you are not registered I think you can also try with a different email id.
     
  13. Jasmin Cottontail

    Jasmin Cottontail Active Member

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    I see. Ok I think I'll just register with a different e-mail address because it still doesn't work with the current one. Thank you! :D
     

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