1. If you can't use the support forum then you can contact the admin for support via "kenbrace@live.com".

I requested a payment on Monday but haven't received it

Discussion in 'General Support' started by luisalex96, May 19, 2016.

  1. luisalex96

    luisalex96 Member

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    Hello,

    I requested a payment on Monday at 5:05 pm, but haven't received it yet, I have read that payments are made in 48 hours or less but it's more than 48 hours, it's been 3 since I requested the payment and I want to know, Is it normal? or what's happening?

    Thanks!
     
  2. Kaynil

    Kaynil Well-Known Member

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    I think it is the same situation as last time. Sorry to hear it is now taking way longer than last time.
    Hopefully it will be fixed.
     
  3. Alexandoy

    Alexandoy Well-Known Member

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    Me too, I cashed out 2 days ago. Just reminding. Thanks.
     
  4. thisnthat

    thisnthat Well-Known Member

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    What do you mean by "the same situation as last time"?

    I'm waiting too. Not worried, just curious.
     
  5. Kaynil

    Kaynil Well-Known Member

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    No problem. @luisalex96 had made a thread like this before. So by saying that, I was alluding to the explanation I had given in that past thread.

    @KenBrace had been busy with studies and other personal matters. At the time he seemed to be the only active staff, so he was taking longer than expected to process the payments. I believe he is still busy nowadays, but it is also my understanding that @KimberlyD, who was made part of the staff recently, can now help with payments.
     
  6. thisnthat

    thisnthat Well-Known Member

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    Thanks for the info. It's understandable that people get busy.

    Received payment now. Have a great weekend everyone.
     
    Kaynil likes this.
  7. Kaynil

    Kaynil Well-Known Member

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    No worries. Glad you have received your payment.
    Thank you for letting us know, this way people that reach the thread will know that they will be getting their money.
     

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