1. If you can't use the support forum then you can contact the admin for support via "admin@theforumwheel.com".
    Dismiss Notice

Payment processed; but not received!

Discussion in 'General Support' started by Ramakrishnan, Mar 17, 2016.

  1. Ramakrishnan

    Ramakrishnan Member

    Joined:
    Jan 3, 2016
    Posts:
    8
    Likes Received:
    2
    Gender:
    Male
    I withdrew 140 credits on Monday at 6:03 PM and the payment of $7 has been processed by TFW on Tuesday at 3:03 AM. However, I have not yet received the payment in my Paypal account. Could you please look into the matter and sort out the issue?
     
    Ramakrishnan, Mar 17, 2016
    #1
  2. Ramakrishnan

    Ramakrishnan Member

    Joined:
    Jan 3, 2016
    Posts:
    8
    Likes Received:
    2
    Gender:
    Male
    I have still not received the payment in my Paypal account nor any feedback from Admin. Could you please let me know the status?
     
    Ramakrishnan, Mar 20, 2016
    #2
  3. KenBrace

    KenBrace Well-Known Member Administrator

    Joined:
    Apr 11, 2015
    Posts:
    1,163
    Likes Received:
    705
    We are investigating this now. Will get back with you soon. Apologies for not seeing your thread earlier.
     
    KenBrace, Mar 20, 2016
    #3
  4. Ramakrishnan

    Ramakrishnan Member

    Joined:
    Jan 3, 2016
    Posts:
    8
    Likes Received:
    2
    Gender:
    Male
    A gentle reminder..... I am yet to receive the payment!
     
    Ramakrishnan, Mar 28, 2016
    #4
  5. KenBrace

    KenBrace Well-Known Member Administrator

    Joined:
    Apr 11, 2015
    Posts:
    1,163
    Likes Received:
    705
    Hello @Ramakrishnan. Your payment has been reprocessed. I think the problem was that when you cashed in, the email address wasn't spelled quite right. This caused us to send the money to the wrong address. Luckily the payment was still unclaimed so we were able to cancel it and send the funds to your correct email address. You should see the funds in your account now.
     
    KenBrace, Mar 28, 2016
    #5
    Ramakrishnan likes this.
  6. Ramakrishnan

    Ramakrishnan Member

    Joined:
    Jan 3, 2016
    Posts:
    8
    Likes Received:
    2
    Gender:
    Male
    Thank you so much Sir for your prompt action. I confirm receipt of payment in my account. I sincerely apologize if the mistake is from my end. Sorry for all the troubles.
     
    Ramakrishnan, Mar 28, 2016
    #6
  7. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    I withdrew just 10 credits about two days ago, because it was my first withdrawal and wanted to know how it works. But I still haven't received it in my paypal account, I'm pretty sure that my paypal address was spot on because it is the same as my TFW account, so what's going on?
     
    HKNA1994, Apr 9, 2016
    #7
  8. KimberlyD

    KimberlyD Well-Known Member Moderator

    Joined:
    Apr 13, 2015
    Posts:
    70
    Likes Received:
    63
    Gender:
    Female
    Sorry about the inconvenience HKNA Ken will get on that ASAP and find out what might have happened.
     
    KimberlyD, Apr 9, 2016
    #8
    HKNA1994 likes this.
  9. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    Thank you, for the kind reply... :) hope you find out what happened.
     
    HKNA1994, Apr 10, 2016
    #9
  10. KenBrace

    KenBrace Well-Known Member Administrator

    Joined:
    Apr 11, 2015
    Posts:
    1,163
    Likes Received:
    705
    I tried to process the payment yesterday and encountered the following PayPal error... "This recipient accepts PayPal payments only through their website. To complete this payment, please go to their website and follow their instructions, or email the recipient for instructions."

    I meant to contact you about it but must have forgotten. I apologize for the slip up.

    Let me know as soon as you've altered the settings and I'll send out the payment.
     
    KenBrace, Apr 10, 2016
    #10
  11. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    I don't know any thing about that, I just got a regular paypal account, I will look in to it...
     
    HKNA1994, Apr 10, 2016
    #11
  12. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    Ok I have done a little research, can you please tell me, did you send money through paypal credits or something else? And also tell me, do you need a business account to receive paypal payments, because I have a personal account.
     
    HKNA1994, Apr 10, 2016
    #12
  13. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    I have contacted PayPal and find out, that I can't receive money through international transactions, because PayPal haven't still approved in my country and they are working on it. They also told me that this issue will be resolved soon, Maybe few months or so. So what should I do now? Can I have my credits back or is there some other way...
     
    HKNA1994, Apr 10, 2016
    #13
  14. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    Hello administrator, can I have my credits back, because I think contacting paypal is useless, they say they will contact me in a few hours time with a solution, but I never received any reply till now, I have already tried more than three times, I think I may have to create a new account or something like that.
     
    HKNA1994, Apr 13, 2016
    #14
  15. KenBrace

    KenBrace Well-Known Member Administrator

    Joined:
    Apr 11, 2015
    Posts:
    1,163
    Likes Received:
    705
    Yes, I'll simply have the credits deposited back into your account. I apologize for the late response. I've gotten really behind lately.
     
    KenBrace, Apr 24, 2016
    #15
    HKNA1994 likes this.
  16. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    It's ok buddy, I have created a paypal business account and it worked this time, so everything is good.
     
    HKNA1994, Apr 25, 2016
    #16
  17. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    It happening again, I withdraw 90 points three days ago, but still the payment hasn't processed, did my new paypal account do the same thing as the last one did Or is it sometime else?
     
    HKNA1994, Apr 30, 2016
    #17
  18. KenBrace

    KenBrace Well-Known Member Administrator

    Joined:
    Apr 11, 2015
    Posts:
    1,163
    Likes Received:
    705
    Nope, nothing wrong with the PayPal address. I've just been super duper busy lately and haven't been able to stay on top of things. Fast payment processing will return in a week or so. I'm working as hard as I can at the moment.
     
    KenBrace, Apr 30, 2016
    #18
  19. HKNA1994

    HKNA1994 Member

    Joined:
    Apr 6, 2016
    Posts:
    16
    Likes Received:
    0
    Gender:
    Male
    Location:
    Sri Lanka
    Sorry if I bothered you, but thanks, I received the payment.
     
    HKNA1994, Apr 30, 2016
    #19

Share This Page